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Administrative Specialist

Semper Solaris, the fastest growing leader in the Residential Roofing and Solar Installation industry, is looking for an organized and motivated Administrative Specialist at our Riverside location. Our company is rapidly growing with several locations expanding all across California. Semper Solaris provides roofing and re-roofing services, and installs solar power systems. Our commitment to excellence has earned us an industry-wide reputation for being one of the top roofing and solar companies in California, and we are current title holders of SunPower's National Dealer of the Year (2016).

Summary:

The Project Coordinator is a vital part of the customer experience, ensuring a positive experience for our customers by being the main point of communication during the project life cycle while simultaneously making sure the project moves through our process as quickly as possible. This person will perform a wide variety of duties, including, but not limited to: communicating via email, text and phone with home owners/sales reps/branch personnel to drive project completion in a timely manner, ensuring all documentation is accurate and in order to process solar upgrades and financing, and producing a 5-Star experience for every customer interaction. 

The ideal candidate will be conversationally articulate, highly computer literate with experience utilizing MS Office programs Word and Excel.  They will be a team player who is also comfortable taking charge of operational flow and advocating for Semper Solaris. They will be polished, professional and have strong organizational skills with the ability to perform multiple projects simultaneously while prioritizing responsibilities and work assignments. Most importantly the ideal candidate will be able to maintain confidentiality and display a high level of business ethics 

This position will be supervised by the Branch Manager and will report to the Director of Customer Engagement. The ideal candidate will be motivated, detail oriented, proactive, energetic, coach-able and positive. Most importantly the ideal candidate will be able to maintain a high level of business ethics. 

 

Essential Duties and Responsibilities include but are not limited to the following: 

  • Manage a portfolio of projects from point of sale to completion 
  • Serve as liaison between our company and our customers. Build strong relationships  
  • Follow company methodology to provide customers with project updates and schedule appointments 
  • Maximize project speed 
  • Ensure that customer balances are promptly paid 
  • Maximize 5-star reviews and customer referrals  
  • Other tasks as needed 

Education and/or Work Experience Requirements:  

  • Must feel comfortable talking to customers and assisting them throughout their project 
  • Must have experience in the solar industry 
  • Must have problem-solving skills as well as experience managing people. 
  • Type WPM 60 
  • SalesForce experience a plus 
  • Excel a plus 
  • Bachelor's degree in Business Administration preferred; equivalent combination of education and experience which demonstrates the ability to perform the duties of the position. 

Physical Requirements:  

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.  
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 
  • Must be able to remain in a stationary position for long periods of time  
  • Must be able to talk, listen, and speak clearly on telephone 

Benefits for Full-Time Employees:

  • Competitive hourly rate!
  • Full benefits package including health, vision, and dental insurance!
  • Career path opportunities for top performers!

 
Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

 

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